Privacy Policy

Depending on how you interact with Plushify Lab, we may collect:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order information, including products purchased, order history, transaction details, and fulfillment information.
• Account information, if you create an account with us.
• Payment-related information. Payments may be processed by third-party payment providers. We do not necessarily receive or store your complete payment card details.
• Customer support information, including messages, order numbers, photos, or other information you provide when contacting us.
• Device and usage information, such as your IP address, browser type, device information, operating system, pages viewed, and interactions with our website.
• Marketing preferences, including whether you have chosen to receive promotional communications from us.
• Cookies and similar technologies used to operate the website, remember preferences, understand site usage, and improve our services.

We may use personal information to:

• Process and manage orders and payments.
• Arrange production, shipping, delivery, returns, refunds, or replacement shipments.
• Provide order, campaign, production, and fulfillment updates.
• Create and manage customer accounts.
• Respond to customer service requests and other inquiries.
• Detect, investigate, and prevent fraud, abuse, security incidents, and other unlawful activity.
• Maintain, troubleshoot, analyze, and improve our website, products, and services.
• Comply with applicable legal, regulatory, tax, accounting, or contractual obligations.
• Send marketing communications where permitted and, where required, with your consent.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those emails. You may still receive transactional or service-related communications about your orders or account.

We do not sell your personal information for money.

We may share personal information when reasonably necessary to operate our business and provide our services, including with payment processors; manufacturing, warehousing, fulfillment, logistics, and shipping partners; website hosting, e-commerce, analytics, communications, customer support, and fraud-prevention providers; professional advisers; and regulators or authorities where required or permitted by law.

We may also disclose information in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

We and our service providers may use cookies and similar technologies to keep the website functioning, remember preferences, understand how visitors use the site, measure performance, and support relevant marketing where permitted.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

Our website may contain links to third-party websites or use third-party services, including payment and shipping services. We are not responsible for the privacy practices, security, or content of third parties. We encourage you to review their privacy policies before providing personal information.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining transaction records, resolving disputes, enforcing agreements, and complying with legal obligations.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Because we serve customers internationally and work with service providers in different locations, your information may be processed or stored outside the country or region where you live. Where required, we take appropriate steps to handle such transfers in accordance with applicable law.

Depending on where you live, applicable law may give you rights regarding your personal information, including rights to request access, correction, deletion, restriction, objection, or a copy of certain information.

To make a privacy request, contact support@plushifylab.com. We may need to verify your identity before completing a request. Some rights are subject to legal exceptions.

Our website and services are not directed to children who are not legally permitted to make purchases or provide personal information without appropriate consent. If you believe a child has provided us with personal information in violation of applicable law, please contact us.

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

For privacy questions or requests, contact: support@plushifylab.com